Personalized Sub-Instances for Your Business
Operate your own personalized app environment using ERGON's multi-tenant architecture. Each business receives a dedicated sub-instance, providing a tailored app experience for their specific clientele and enhancing their work.
- Dedicated sub-instance for your clientele alone.
- Secure access via shared QR code and password.
- Master user control over your business operations.
- Priority levels for urgent maintenance needs.
- Multi-industry support including auto repair, accounting, and law.
- Standalone app experience for your end users.
Comprehensive Client and Asset Tracking
Manage all your subscribed customers and their specific assets with complete visibility from a master user dashboard. Business owners operate as master users within their sub-instance.
Detailed History
View past and present issues for every client and their respective assets.
External API Integration
Automatically draw vehicle information from the Greek API using the vehicle number and registry.
Editable Records
Store detailed info and history for each vehicle that the sub-instance owner can edit at all times.
Effortless Service Request and Issue Documentation System
Make it easy for clients to report issues and for you to manage incoming requests and availability efficiently. End users create requests by selecting specific vehicle faults or adding custom text and images. Shop owners then utilize an integrated calendar to evaluate availability.
Custom Requests
Clients select from standard faults or add custom text and images.
Instant Notifications
Get alerted immediately when a client submits a new request.
Integrated Calendar
Check your unique schedule and propose availability to clients.
Task Approval
Convert accepted requests into trackable in-progress tasks.
Dynamic Task Tracking and Updates
Stay agile during jobs by communicating changes, extra costs, and managing task statuses directly with the vehicle owner. Update the task dynamically with agreed-upon extra jobs.
Mark tasks as "in progress" upon asset drop-off.
Send direct messages regarding newly discovered issues.
Share images of extra repairs needed.
Get client approval for additional costs before proceeding.
Update tasks dynamically with approved extra jobs.
Mark tasks as "ready to pickup" when the job is completed.
Safety inspection checklists.
Display shop opening hours for easy payment and pickup.
Tailored Frameworks for Diverse Professional Industries
ERGON isn't just for auto shops; it caters to various professional needs like accounting. Sub-instance owners can create standardized tasks, suchs as requiring a specific amount of documents and edit those requirements at all times to ensure streamlined client intake.
User Roles & Permissions
Keep Customers Informed Automatically
Reduce downtime and uncollected assets with our smart, automated notification system. Automated daily alerts are triggered if an asset remains uncollected for two days, ensuring consistent follow-up.
Completion Alerts
The owner of the vehicle gets a notification the moment a task is marked completed.
Uncollected Asset Tracking
If the asset is not picked up within 2 days, the system triggers a secondary alert.
Daily Reminders
Automated reminders continue to be sent each day until the pickup is resolved.
Unified Communication Hub and Secure Direct Messaging
Keep all client communication, files, and updates in one secure location directly within the app. Integrated messaging supports per-task chat streams and direct DMs, allowing users to share images or documents up to 10 MB for seamless coordination.
How It Works
Per-Task Chat Dedicated messaging stream for specific ongoing jobs.
Direct DMs Sub-instance owners can chat directly with customers and vice versa.
File Sharing Upload and share important documents and files up to 10 MB.
Photo Uploads Easily share images of issues or completed work within the chat.
Designed for Ultimate Operational Efficiency
Helping businesses stay organized, responsive, and efficient.
Master User Control
Oversee all subscribed customers and operational tasks from a central hub.
Task Flexibility
Sub-instance owners can decline tasks if they are too busy and offer an explanation.
Multi-App Interface
End users with multiple subscribed businesses see them as distinct icons to choose from.
Simple Registration
Clients easily sign up by providing their name, phone number, and vehicle number.
Add/Delete Assets
Existing clients can easily add an extra vehicle or delete an old one from their account.
Standardized Workflows
Tailor standard tasks and required documents depending on your industry.
Revolutionize Your Client Service Operations!
Join a growing network of service providers—from auto repair shops to accounting firms, transforming their client operations with ERGON. Start managing your personalized sub-instances and streamlined tasks today.
Feel free to get in touch if you have any questions to ask.